Warranty Policy

Every Nextup product is built to perform reliably under everyday use. This warranty covers manufacturing defects for 12 months from the date of purchase, and if something is our fault, we will fix it or replace it without friction.

This warranty applies to products purchased from authorised Nextup sellers only. Keep your purchase invoice, you will need it to raise a claim.

01   What's Covered and What's Not

Use this section as your quick reference. If you are unsure whether your situation is covered, contact us and we will assess it transparently.

✓ Covered

  • Internal electronic components (motor, PCB, circuitry)
  • Battery defects or charging faults not caused by misuse
  • Power button or LED indicator malfunctions
  • Functional failure under normal household use
  • Accessories & cables within 6 months of purchase

✗ Not Covered

  • Normal wear & tear (massage heads, grips, surface finish)
  • Accidental damage (drops, impact, liquid exposure, burns)
  • Damage from misuse, improper charging, or non-certified accessories
  • Cosmetic issues that do not affect product function
  • Products used for commercial, clinical, or rental purposes
  • Missing, altered, or unreadable serial numbers
  • Products purchased from unauthorised sellers
  • Damage in transit to the service centre (customer responsibility)

Accessories and cables carry a 6-month warranty from the date of purchase. After 6 months, accessory replacements are available through our support team at applicable charges.

Normal household use means personal, non-commercial use by the purchaser or their immediate family, in a domestic setting, in accordance with the user manual.

02   How to Raise a Warranty Claim

The process is straightforward. Follow the steps below:

Step What You Need to Do
Step 1
Contact Us 		Email support@gonextup.in or WhatsApp/call +91 93114 94690 with a description of the issue and, where possible, photos or a short video.
Step 2
Share Details 		Provide your purchase invoice and product serial number. Without these, we cannot process a warranty claim.
Step 3
Troubleshoot 		Our support team will guide you through quick diagnostics. Many issues can be resolved remotely without sending the product for inspection.
Step 4
Receive RMA 		If the issue qualifies under warranty and cannot be resolved remotely, we will issue an RMA (Return Merchandise Authorisation) number and provide the service centre address.
Step 5
Ship Product 		Securely pack the product and ship it to our service centre. Shipping to us is at your cost. We recommend using a trackable courier service.
Step 6
Inspection & Resolution 		Once received, our team will inspect the product and repair or replace it as applicable under the warranty terms.

Service Timelines

Stage Timeline
Inspection after receipt 3–5 business days
Repair or replacement (if approved) 7–10 business days post-inspection
Return shipping to you Free of charge via trackable courier

03   Resolution Options

Based on the inspection outcome, Nextup will resolve your claim through one of the following:

  • Repair – the defective component is fixed and the product returned to full working condition.
  • Replacement with a new unit – where repair is not possible or not cost-effective.
  • Replacement with a refurbished unit of equivalent specification – where a new unit is unavailable.
  • Equivalent model – if the original product has been discontinued.

Warranty on a replacement unit runs from your original purchase date, not from the date of replacement.

Nextup reserves the right to determine the most appropriate resolution after inspection. Where a choice of resolution is available, we will discuss it with you before proceeding.

04   Out-of-Warranty Service

Once your 12-month warranty has expired, paid repair services are available through Nextup’s support team.

  • A service assessment will be carried out and a quote provided before any work begins.
  • You are under no obligation to proceed with paid repairs.
  • Unauthorised repairs by any third party void any remaining warranty and may affect product safety.

05   Limitations

This warranty is a limited warranty. It covers repair or replacement of the defective product only. It does not cover:

  • Loss of data, time, income, or any indirect or consequential loss.
  • Damage occurring during customer-arranged transit to the service centre.
  • Products purchased from unauthorised sellers, grey-market sources, or through counterfeit channels.

This warranty is in addition to your statutory rights under the Consumer Protection Act, 2019. Nothing here limits those rights.

06   Validity & Verification

Who this applies to: End consumers purchasing for personal household use only.

Proof of Purchase: A valid purchase invoice from an authorised Nextup seller is required for all warranty claims.

Serial Number: The product serial number must be intact and unaltered. Claims cannot be processed if the serial number has been removed, obscured, or tampered with.

Authorised Sellers: This warranty is void for products purchased from unauthorised sellers. If you are unsure whether your seller is authorised, contact us before purchase.

07   Warranty Support

Our support team is available Monday to Saturday, 10 AM – 6 PM IST. We aim to respond to all warranty queries within 1 business day.

Nextup Warranty Support
Email: ">support@gonextup.in
Phone / WhatsApp: +91 93114 94690
Hours: Monday – Saturday, 10 AM – 6 PM IST

If our product ever falls short, this warranty is how we make it right.

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