Privacy policy

At Nextup, privacy is not a legal formality. It is part of how we build trust with the people who use our products. This policy explains clearly and plainly what information we collect, why we collect it, what we do with it, and what rights you have over it.

This policy applies when you interact with our website, mobile applications, customer support channels, and any other Nextup services (collectively, “our Services”).

01 What We Collect

We collect only what we need to serve you well. Here is what that includes, and why:

Information you give us directly:

– Your name, contact details, and billing/shipping address — to process and deliver your orders

– Payment details — handled entirely by our trusted, certified payment partners; Nextup never stores your card information

– Account and order history — to manage your purchases, warranties, and support requests

– Messages and media shared via WhatsApp for customer support purposes — used solely to resolve your query

Information collected automatically:

– Technical data such as IP address, device type, and browser information — to keep our Services secure and functioning correctly

– Cookies and usage data — to understand how our Services are used and improve them over time

We do not collect sensitive personal data such as biometric information, health records, or financial details beyond what is needed for payment processing.

02 How We Use Your Information

Your information is used for specific, defined purposes.

– To process your orders, arrange delivery, and handle returns or exchanges

– To provide warranty services, customer support, and respond to your queries

– To improve our products and Services based on how they are used

– To send you offers, updates, and news about Nextup — but only if you have opted in, and you can opt out at any time

– To meet our legal and regulatory obligations under applicable Indian law

03 Who We Share Your Information With

We share your data only with parties who need it to serve you — and only for that purpose.

– Logistics and delivery partners — to ship your orders

– Payment processors — to securely handle transactions

– Authorised service centres — to support warranty and repair requests

– Government or legal authorities — only when required by law, and only to the extent required

We do not sell, rent, trade, or licence your personal data to any third party for commercial purposes.

04 How We Protect Your Data

We use industry-standard security measures — including encryption, secure servers, and access controls — to protect your information from unauthorised access, disclosure, or misuse.

Our payment partners are PCI-DSS certified. We do not store card or bank details on our own systems.

In the event of a data breach that may affect your personal information, we will notify you promptly via email and take immediate steps to contain and assess the incident.

No digital system can guarantee absolute security. If you ever suspect unauthorised access to your Nextup account, please contact us immediately at support@gonextup.in.

05 Cookies

Our website uses cookies — small files stored on your device — to keep the site functional, remember your preferences, and understand how visitors use our pages.

– Essential cookies: required for the website to work correctly

– Analytics cookies: help us understand usage patterns so we can improve the experience

– Marketing cookies: used only if you have opted in to personalised communications

You can manage or disable cookies at any time through your browser settings. Disabling essential cookies may affect how some parts of the site function.

06 Your Rights

You are in control of your personal data. At any time, you can:

– Access the personal information we hold about you

– Correct or update any information that is inaccurate

– Opt out of marketing communications — every message we send includes an easy unsubscribe option

– Request deletion of your data, subject to any legal obligations that require us to retain it

– Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, write to us at support@gonextup.in. We will respond within a reasonable timeframe and in accordance with applicable law.

07 Grievance Redressal Officer

In accordance with applicable Indian laws, including the Consumer Protection (E‑Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, NEXTUP has designated a Grievance Officer to address complaints and concerns relating to personal data processing and consumer services.

Grievance Officer
Designation: Founder & Grievance Officer
Email: support@gonextup.in

All grievances may be submitted in writing to the above email address. We will acknowledge receipt of your grievance within 48 hours and endeavour to resolve it within the timelines prescribed under applicable law.

08 How Long We Keep Your Data

We keep your personal information only for as long as it is needed — to fulfil your order, support your warranty, or meet a legal requirement. Once that purpose is served, your data is deleted or anonymised.

09 Children’s Privacy

Nextup’s Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10 Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will post the revised version on our website and update the effective date. Continued use of our Services after a change is posted constitutes acceptance of the updated policy.

For significant changes, we will notify you directly by email where we hold your contact details.

11 Contact Us

If you have any questions, concerns, or requests relating to this policy or your personal data, please reach out:

Domodtech Systems Private Limited

Registered Office: A3/607, Tower 4, Sector 93, Silver City, Noida, Gautam Buddha Nagar, Uttar Pradesh — 201301

Email: support@gonextup.in

Phone: +91 93114 94690

We build products that earn your trust. This policy is part of that commitment.