Shipping policy

Shipping & Replacement Policy

We want every Nextup order to arrive on time, in perfect condition, and exactly as described. This policy explains how we ship your orders.

01 Shipping

· Order Processing: Orders are confirmed and queued for dispatch within 24–48 hours of payment confirmation. Orders placed on public holidays or during high-volume sales periods may take an additional 24 hours.

· Delivery Timelines: Standard delivery is 5–7 business days, depending on your location. Remote areas may take longer.

· Undelivered Products: If a delivery attempt is unsuccessful, the courier will make multiple attempts. If the package is returned to us, we will contact you to arrange re-dispatch. Re-delivery charges may apply.

· Shipping Charges: Applicable shipping charges are calculated and displayed at checkout before payment. Free shipping is offered on eligible orders and during promotional periods — you will see this applied automatically at checkout.

· Order Tracking: Once your order is dispatched, you will receive a shipping confirmation via email/SMS with a tracking ID. If you have not received tracking details within 48 hours of order confirmation, contact us at support@gonextup.in.

· Tampered or Damaged Packaging at Delivery: If your order arrives with packaging that appears tampered, damaged, or unsealed — do not accept the delivery. Refuse it on the spot and contact us immediately. We will arrange a fresh dispatch at no cost to you.

02 Replacement Policy

We stand behind every product we make. If something is not right, we will make it right.

Nextup does not accept returns of opened products. All post-delivery resolutions are handled through our replacement process as described below.

Situation	What We Do
Technical fault within 7 days of delivery	Raise a replacement request. After inspection, a brand-new replacement is dispatched.
Technical fault after 7 days, within warranty period	Replacement with a product of equivalent condition, subject to testing and verification.
Wrong product delivered	Full replacement of the correct product at no cost. See definition below.
Damaged, missing, or incorrect accessories	Report within 24 hours of delivery with photos. Replacements dispatched after verification.
Same variant unavailable at time of replacement	An equivalent product of the same value is offered. Your original warranty date is preserved.

How to Raise a Replacement Request

– Email support@gonextup.in or call +91 93114 94690

– Include your order ID, a clear description of the issue, and photographs where applicable

– Our team will respond within 48 working hours and guide you through the next steps

What “Wrong Product” Means

A wrong product is one that is entirely different from what you ordered — a different category, model, or SKU. The following do not qualify as a wrong product:

– Minor differences in colour shade or finish due to screen calibration

– Variations in operational sound within normal product specifications

– Packaging differences between promotional and standard versions of the same product

What Voids Replacement Eligibility

– Physical damage caused after delivery (drops, liquid contact, impact)

– Unauthorised repairs, modifications, or disassembly

– Misuse or use contrary to the instructions in the product manual

– Damage resulting from use with non-certified chargers or accessories

03 Warranty

Replacement requests within the warranty period are governed by Nextup’s Product Warranty Policy. If you are unsure whether your issue falls under warranty coverage, contact us and we will assess it transparently.

Warranty on replacement products continues from the original purchase date — not the replacement date.

04 Contact & Support

Our support team is here to help — not to make this harder than it needs to be.

Nextup Customer Support

Email: support@gonextup.in

Phone: +91 93114 94690

We build products we believe in. If one ever lets you down, we will not.